So my rhemo put ina request to get sivella approved from insurance and of course they still denied it my pcp has been giving me tramadol which has been great helping me live almost a normal life but today i called in to get a refill and got this bitch reception who basically was telling me i was a pill head, her exact words ur refill is not due untill the 2nd and he does not give you these to take long term. i get that but wtf am i supose to dfo when all the meds i need are being denied, and the 2nd i on a sunday my pharmacy is not open on weekends. so i called her an fing c*** thought i hng up called back to speak to someone else was put on hold and given to the office manager who said i was going to be reported to my insurance for the way i spoke to there staff well its ok for them to make acusations and say things they know nothing about but i cant tell fly off the handle my axiety kicked in and last week was told my axiety med would be called in and was not so yeah im a lil on edge. she said the lady was telling me i needed to see the dr no her exact words were i need to figure some out not me and my dr
HI THEY SHOULD GIVE YOU W REFILL UNTIL YOU CAN THE SAVELLA ALL I DO IS TAKE IT TO THE PHARMACY AND SAY REFILL FOR MY PRIMARY OR CALK THE PHARMACY A DAY BEFORE I NEED IT THATS THE NP I DONT UNDERSTAND ID CALL THE I SURANCE COMPANY AND SEE WHY YOU CANT HWVE A REFILL. AND IF ITS THE 2ND EXPLAIN THE SITUATION MAYBE THEYLL LET YOU HAVE. E OUGH PILLS UNTIL THE 2ND MINE WILL IM SO SORRY THEY SHOULDNT BE LIKE THAT AT THE DRS IFFICE
Hey Victoria,
I can definitely understand your frustration, and in moments like these it is very difficult to be calm and polite when you are being wrongfully accused and attacked. Is there anyway you can report the woman who spoke to you that way? I would definitely file a complaint if that is possible. It is hard enough to have a chronic disease, but to have someone label you and demean you is absolutely unnecessary.
Hope things go better for you soon. Blessings and prayers.
P.S. maybe it would be possible to switch to a different pharmacy? Doesn't sound like the people at the one you currently get your meds from are too intelligent.
funny just got off phone with my insurance who says tram. went through to pharmacy and that the insurance will not drop me and that they will help me find a new pcp also sevella was not approved because they need more info it says i never tried gabapentin or was diagnosed with fibro, but now pharmacy is saying tht they do not a script submitted needs to be refilled from dr.
not pharmacy they r great this was the primary drs office giving me bs the insurance guy said he put it through and it went though no prob but a dr is the one who has to authorize the refill and his office thinks i am a pill seeker. i called my rhemo and told them the sivella was not going through because of lack of records she said she will talk to him and try to get him to authorize the tramadol to be called in. when i called back to report her they put me through to the office manager who told me it was not due till the 4th and that the dr will not be in till tomorrow and i will prob no longer be seen for my outburst. insurance said they will help me find new pcp is that is the case not to worry and that they have it documented of her alligations toward me. i have an extensive medical record and i should not be treated that way
ty i just needed some place to vent my husband won't listen he is saying i sound like an addict cuz he just does not see he does not work and w/out any meds i can not keep our income afloat maybe i am coming off as a needy pill person but only ppl here get it cuz we live with this pain every day and its not fair that those who do not to judge us
ty
Pushed to the brink, that is exactly what they have done to you, Victoria, pushed you past the point where you can act civilly toward them! So sorry you have to go through this yet! My Doctors would never allow a nurse/office worker to speak to me this way, I go to him when I need refills, rather than go through the office people, though I know they do not always set things up this way!
Hope you can find a Doctor who treats you the way they want to be treated!
Wishing you well,
SK